Frequently Asked Questions
Everything you need to know about shopping with Sokofy
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $50 qualify for free standard shipping within the continental United States.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original packaging, unused, and in the same condition that you received them. Please visit our Returns Center to start a request.
Which payment methods do you accept?
Sokofy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on Sokofy authentic?
Yes, we guarantee that all products sold on Sokofy are 100% authentic and sourced directly from authorized distributors or the manufacturers themselves.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to assist you.